Note: This article was first published in Life in the Delta in January 2006.
My good friend Charlice Gillespie often recounted wonderful tales of growing up in the small town of Inverness in the 1920's. One of her stories had to do with the local telephone switchboard operator. To make a phone call back then, everyone had to go through the switchboard operator, who as you can guess possessed a wealth of information. Charlice says that the operator would often inform people of each other’s whereabouts. She recounts attempting to call her friend and the operator informed her the friend had gone to lunch and she would need to call back later. Another time she tried to call home from college at night, and the operator told her that it was too late to be calling her parents because they might be asleep and to call back in the morning.
Obviously, we don’t have or need switchboards of that kind today in our world of cell phones with instant and direct communication. In fact, a young person might not even know what one is. The closest semblance might be automated voice mail. Telephone switchboards with human operators are a thing of the past. But families often have a semblance of the old telephone switchboard operating in their relationships. By this I mean that one member of the family, usually a mother or a grandmother, acts as the switchboard operator. This person receives all the information and then distributes it to other family members, including spouse, children, or extended relatives. This can be a great position for the person who operates the switchboard, for she is “in the know” and gets to relate to all the members. But it can be detrimental to other relationships in the family – the reason being that they do not have their own relationship with each person.
While it is natural for a mother or grandmother to be the switchboard operator in their families, for women by nature are keepers of relationships, I would encourage these carriers of information to widen their circle. The reason is that it promotes healthier families for each member to have their own access to other members. This does not take away from the person at the switchboard having full, rich relationships with anyone. I encourage that. But it allows for more security and connection for all members. Then if the switchboard operator is not there one day, the family won’t drift apart, as some do, nor will they have to struggle so hard to re-negotiate their relationships.
When I discovered this principle, I found myself operating the switchboard in my family, as my mother before me had done. I recall my mother relaying to me what my dad thought or said. Looking back I wish I had known him more intimately myself. I then began to encourage my family members to establish their own connections with each other. My husband now phones our grown children and initiates outings with them. Sometimes the children call me and sometimes they call him. My children each stay in contact with each other. I don’t always get all the information, but I have the assurance that they all care for each other and would be all right should something happen to me. I encourage you to promote these healthy connections in your family as well. Do so by making the position of the switchboard operator obsolete in your family just as it is in today’s world.